Account Registration Form

Please note: Polen Food Oceania will need to review and approve your account registration before you will be able to log in, view pricing or submit an online order. Once your account has been approved, you will receive a welcome email with account details including user name and an initial log in password to access our online ordering portal.

To be eligible for wholesale pricing you will need to be a registered business with a valid Australian Business Number (ABN).
For Wholesale accounts, we require an ongoing minimum purchase amount of $350 per order or $1,200 per annum.

Customers without an ABN will still be able to register for an account but will only have access to standard retail pricing.

Please provide the account user name you would like to have set up. An initial password will be provided for you to log in once your account has been created.
(Please provide your ABN if registering for a Wholesale Pricing Account. If an ABN is not provided you will only be eligible for a Retail Pricing Account)
Please provide the type of business you operate
ELIGIBILITY

To be eligible for wholesale pricing you will need to be a registered business with a valid Australian Business Number (ABN) or ACN registration certificate.

To be eligible for an ongoing Wholesale account, we require an ongoing minimum purchase amount of $350 per order or $1,200 per annum. If you are unable to meet the minimum order requirements, your account will be reverted to a Trade account which will entitle you to a trade discount off the standard retail prices

Customers without an ABN will still be able to register for an account but will only have access to standard retail pricing.

ON-LINE ACCESS

Once your account has been registered, we will send an email confirming your Account along with the Online Account User Name and initial log in password which will give you access to the online ordering functionality on our website.

Once you commence placing an order on your computer, any items placed in your basket will remain active in your basket allowing you to work on and add to your order over time until you are ready to submit.

Orders submitted are sent through to Polen Food Oceania warehouse for fulfilment. Orders are aimed to be packed and sent within 2 business days of receipt and will be sent via our selected freight courier providers, or via your selected method of delivery.

PAYMENT

Polen Food Oceania accept direct deposit, credit card or Paypal as our preferred payment options

For account credit facilities, please contact Polen Food Oceania once your account has been created to discuss our credit options available.

For retail account customers, no orders are sent until payment has been received.

RETURN POLICY

Any discrepancies in deliveries or damaged product must be advised to Polen Food Oceania within seven days. Goods ordered in error can be returned at your cost. Goods that are returned which arrive back in our warehouse in a damaged state will not be refunded. On receipt of the returned products in good order, a credit will be made back to your Account. Please note that we will not provide cash returns.