Australian Shipping Costs
Polen Food Oceania only provides delivery within Australia for orders via our online store. Shipping costs are automatically calculated based on the total amount of combined product weight in your shopping cart and will appear in your checkout basket.
Retail and trade customer shipping rates are as follows;
- 0g to 2kg – $5
- 2kg to 5kg – $7
- 5kg to 10kg – $10
- 10kg to 15kg – $12
- 15kg to 24kg – $15
- Over 24kg – Free*
Retail and trade customers receive free shipping on all orders of $150* or more.
Wholesale and Distributor shipping rates are as follows;
- Wholesale Order total under $350 – $15
- Order total over $350 – Free shipping
*Free Shipping – To be entitled to free shipping, your total purchases must exceed either $150 after any discounts or coupons, or be greater than 24kg in total combined product weight. Note that all free shipping orders are sent via standard delivery.
Order and Delivery Processing Times
Orders will be processed and shipped within 1-2 business days from the date of your order, excluding weekends and holidays. Delivery via standard post will generally take around 2-7 days from the day it is shipped from our warehouse on the Gold Coast to reach you. For remote locations and areas, please allow additional time for deliveries. If we anticipate any potential delays in processing, we will notify you within 24 hours of your order.
We are not able to guarantee delivery days or times. However, we will work to assist you in managing and ensuring your delivery is received in the earliest possible time period. Please note that Polen Food Oceania will not be liable for any delays incurred to deliveries as a result of external issues beyond our control.
Overseas Shipping & Orders
Polen Food Oceania only provides shipping and delivery within Australia via our online store. If you wish to purchase our products for delivery overseas, please contact us directly via our Contact Us page to discuss the options available.